Maathra Technology
Oracle Partner

Privacy Policy

Last Updated: December 18, 2025

Maathra Technology and Consultancy Pvt. Ltd. (“Maathra,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our websites, applications, software products, cloud services, APIs, consulting services, and related offerings (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our websites
  • Customers and prospective customers
  • Users of our applications and platforms
  • Business partners, vendors, and event participants

This Policy does not apply to third-party websites, services, or platforms that may be linked to or integrated with our Services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name, job title, company name
  • Email address, phone number, postal address
  • Account credentials and profile details
  • Billing and payment information
  • Communications, inquiries, and support requests
  • Content or data you upload or submit while using our Services

2.2 Information Collected Automatically

When you use the Services, we may automatically collect:

  • IP address, browser type, operating system
  • Device identifiers and usage data
  • Log files, timestamps, and access records
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

  • Business partners and resellers
  • Cloud service providers and technology partners
  • Public sources or professional networks
  • Event or marketing partners

3. How We Use Information

We use information for legitimate business purposes, including to:

  • Provide, operate, and maintain the Services
  • Deliver software, consulting, and support services
  • Manage accounts, subscriptions, and transactions
  • Improve performance, security, and user experience
  • Communicate updates, notices, and service-related messages
  • Conduct analytics, research, and product enhancement
  • Comply with legal, regulatory, and contractual obligations

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent, where required

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze usage and performance
  • Improve content and user experience

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

6. Data Sharing and Disclosure

We do not sell personal data. We may share information only as necessary with:

  • Employees and authorized contractors
  • Trusted service providers and subprocessors
  • Cloud infrastructure and hosting partners
  • Legal or regulatory authorities when required by law
  • Successors in the event of a merger, acquisition, or asset sale

All third parties are contractually obligated to protect data and use it only for authorized purposes.

7. International Data Transfers

Your information may be processed or stored in countries other than your own. Where required, we implement appropriate safeguards to ensure adequate data protection in accordance with applicable laws.

8. Data Security

We implement reasonable technical and organizational measures to protect information, including:

  • Access controls and authentication mechanisms
  • Encryption in transit and, where applicable, at rest
  • Secure development and deployment practices
  • Monitoring and incident response procedures

Despite these measures, no system can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Meet contractual, legal, or regulatory requirements
  • Resolve disputes and enforce agreements

Retention periods may vary depending on data type and applicable obligations.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion or restriction of processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

11. Customer Data and Enterprise Services

Where Maathra processes data on behalf of customers as a service provider or processor:

  • The customer remains the data controller
  • Processing is governed by applicable agreements and instructions
  • Customer Data is used solely to provide the Services

Customers are responsible for ensuring lawful collection and use of their data.

12. Children’s Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through appropriate means. Continued use of the Services after updates constitutes acceptance of the revised Policy.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

15. Contact Information

For privacy-related inquiries, requests, or complaints, contact:

Maathra Technology and Consultancy Pvt. Ltd.
Email: legal@maathra.com
Address: IV/940, Mezzanine Floor, Trine Tower, Seaport Airport Roa, Kakkanad, Kochi - 682021